Common Q & A 17

• Chargebacks
• Understanding Interchange
• Decline Reference Guide
• Credit Card Transaction Flow
• Nexio Introduction

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How To... 28

• How to Change Your Bank Account
• How to Change Your Address, Phone, Email with your Merchant Account
• How to Change a Card Type on Your Merchant Account
• How to Change Your Doing Business As (DBA) Name
• How to Change Your Account to Seasonal

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CMS Merchant Account Information 16

• Statement Review For MIDs Beginning In 51348, 51579, 54309
• Statement Review For MIDs Beginning In 9235, 9236, 9289
• Payment Industry Glossary
• EMV Questions and Answers
• Tips to Reduce Interchange Expense

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Merchant Handbook 11

• About CMS
• Protecting Your Terminal
• Fraud Protection
• Suspicious Customer? "Code 10 Error"
• Data Security

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Strategic Partner Ship SOP 1

• Early Termination Fee

Customer Support 6

• Account Closure Request
• What is a Descriptor?
• What is a Days Hold/Funding Time?
• What Items Need To Be Changed In A VAR?
• Nexio Introduction and Build

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Terminology 5

• What is a representment?
• NACHA Hold/Closure by FDR Deutsche MID
• What is a Chargeback?
• What is a Reserve?
• How to Pull Processing Statements from TSys and FDR (AccessOne)

Common Q & A 5

• Nexio Essentials
• Chargeback Tool Introduction
• Nexio Transactions Video
• Kount Introduction
• Nexio Deposit Summary

How To... 6

• How to Dispute a Chargeback in Nexio
• How to Reset Your Nexio Password
• Setting up a Stripe MID with Nexio
• How to use the Transactions Section of the Nexio Dashboard
• How to add a user in the Nexio Dashboard Merchant Facing

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Nexio 9

• Nexio Home Video
• Chargeback Tool Introduction
• Nexio, Reset Password
• Nexio Integration Introduction
• Nexio Fraud Prevention

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Be In the Know with Nexio 8

• Decline Recovery
• Payments Strategy for Businesses
• Payment Trends and COVID-19: Adjusting to Gain Lost Revenue
• 3DS, Fraud, and Tokens
• Subscriptions and Recurring Payments

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Developer Portal 284

• 3D Secure
• 3D Secure overview
• 3DS requirements
• Account updater overview
• Adding an event listener

See all 284 articles

Castle MP200L 13

• MP200L - Setup and User Guide
• MP200 - FAQ and Troubleshooting_
• How to setup MP200L
• MP200 Certification
• MP 200 Troubleshooting

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Vega 3000 (V3) 11

• V3 Change WiFi Network
• V3 Turn Keypad Sound On/Off
• Vega3000 (V3) Certification
• V3 Change to/from Production or Sandbox Mode
• V3 (Vega 3000) Setup and User Guide

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Additional Equipment 11

• VX 520 Troubleshooting
• How to change the time on a VX520
• ID Tech Augusta - Setup and User Guide_
• ID Tech Augusta - FAQ and Troubleshooting_
• Miura M010 - Setup and User Guide_

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VX 520 2

• Pre-Authorization
• VX520 - How to run a Refund / Void

Zeamster Terminals 1

• Ipp320 and Lane3000 Setup Instructions

Web Browser Integration 1

• BETA FIREFOX

Complete Gateway 16

• Complete Gateway Introduction
• Complete Gateway, Reset Password
• Adding Additional Users in Complete Gateway
• Complete Gateway Dashboard 2 Introduction
• How to Run a Sales Transaction in the Complete Gateway Dashboard 2

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Third Party Gateway 2

• Locating your Authorize.Net API credentials
• NMI Sale, Void and Refund

Slyce 3

• Slyce Reporting Demo
• Plug-in 2.0 - User Guide
• Whitelist Slyce

NMI Gateway 1

• How to Set Up Your New NMI Swiper

PCI Compliance 9

• PCI Compliance
• PCI Frequently Asked Questions
• SecurityMetrics Quick Steps Guide
• Scanning Requirements
• Security Metrics (PCI), Reset Password

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Consumer Protection 7

• Consumer Review Fairness Act: What Businesses Need to Know
• FTC Advertising Disclosures Guidance for Online Influencers
• FTC Guidelines for Dietary Supplements: An Advertising Guide for Industry
• FTC Complying with the Made in USA Standard
• Visa is updating conditions for subscriptions using introductory trials/promotions

See all 7 articles

Visa Security Bulletins 13

• Visa Associated Regulation Fee Changes Effective April 2023
• Visa Security Alert (PSI): New Malware Samples Identified in Point-Of-Sale Compromises
• Visa Security Alert (PSI): ‘Baka’ JavaScript Skimmer Identified
• Visa Security Alert (PSI): Pandemic Unemployment Assistance Fraud Remains Prolific
• Visa Security Alert - New Malware Samples Identified in Point-of-Sale Compromise

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Did you know? 6

• Benefits of Alternative Payment Methods
• Subscriptions and Recurring Payments
• Payment Trends and COVID-19: Adjusting to Gain Lost Revenue
• Requirements for Credit Repair merchants
• Terminal Chip Shortage

See all 6 articles

Common Q & A 4

• IRS Reporting and TIN Validation
• Security Tips
• Fraud Prevention
• Card Brand Fee Adjustment

Fraud Protection 9

• Potential Fraud on Merchant Account
• EMV (CHIP)
• Kount Introduction
• 3D Secure
• Verified by Visa

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Please Be Aware 7

• Website Security for Ecommerce Merchants
• E-Commerce Website Guidelines
• Distribution of Information
• Visa First Party Fraud Rule Updates
• 2021 Card Brand Fee Increase

See all 7 articles

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