E-Sign Consent

Complete Merchant Solution (“CMS”) wants merchants to understand how to access and use information about their merchant accounts. One step CMS is taking to make information more easily accessible is providing information that can be easily accessed online by logging into the Nexio Merchant Portal. By continuing to use our services, you agree to the e-sign consent to accept and receive communications electronically from CMS, third-party vendors, and our affiliates.

Digitally Received Documentation Delivery and Acceptance

Under this consent, CMS may provide the following documentation via email, text messaging, or by providing an online dashboard or reporting software. These documents may include but are not limited to, monthly statements, retrieval requests, chargeback notifications, and tax documentation.

Documentation Retrieval

To access, retain, and print any digital document, you will need the following: 

  • A computer, tablet, or mobile device with internet access. Computers require the following: Access to any web browser that is current and up to date, including 256-bit encryption.

  • An email account that can send and receive email. This will be used to send login information to any online reporting tool(s) that are provided. If you use a filter to help block spam, you may need to adjust this filter to accept emails from our systems. If you desire to download and save the documents on a personal computer, sufficient storage space will be needed.

Paper Delivery of Communications

At any time you may request your monthly documents to be delivered in paper format via USPS. To request a paper copy of the documentation at no charge, please contact our Customer Support team at 877-267-4324. They will be able to provide instructions on how to request a paper copy.

Updating Your Account Information

If you need to update your contact information, please proceed with the following:

  • Our sponsor banks require you to submit a signed Address, Phone, Email Change Request form. This form can be found in our Knowledge Base located at kb.nexiohub.com. The article can be located by searching "How to Change Your Address, Phone, Email with your Merchant Account."

  • Please provide a photocopy of the signer's driver's license. This is only used for verification of the signature and is often provided as a picture from your cell phone.

The signer on the account should complete the form including the Signature of Authorized Principal at the bottom of the form.

Once the form is completed, please email a copy to support@cmsonline.com. This copy should include a clear picture for each of the change forms and a driver's license for each signer. You may also fax the information to 1 (877) 537-9485.

If you have any further questions, please contact Customer Support at 1 (877) 267-4324 or support@nexiopay.com.

Article Number: 36000179789