How To...

How to Dispute a Chargeback in Nexio
The chargeback tool in Nexio is designed to assist merchants in working their chargebacks completely online.  This can be done through logging into your Nex...
Thu, 23 May, 2019 at 9:19 AM
How to Reset Your Nexio Password
Article ID: 36000129715
Thu, 23 May, 2019 at 9:19 AM
Setting up a Stripe MID with Nexio
Step 1. Login to your Stripe account Step 2. Navigate to the “Business Settings” section of Stripe. Click on Integration (HINT: Integration tab doesn’t sh...
Thu, 5 Nov, 2020 at 2:50 PM
How to use the Transactions Section of the Nexio Dashboard
An in-depth guide to the capabilities of the Transactions section of the Nexio dashboard, including how to void/refund directly from the dashboard. The...
Tue, 2 Nov, 2021 at 9:41 AM
How to add a user in the Nexio Dashboard Merchant Facing
Have the merchant log into the dashboard  on the bottom left, Click on Settings Click on the User Management tab Click on Add New User ...
Tue, 14 Feb, 2023 at 10:06 AM
Creating a Reseller Portal
Instructions on how to create a Reseller Portal: Go to Nexio Super (https://super.nexiopay.com/) > Nexio Accounts Add Account Change Acc...
Tue, 27 Jun, 2023 at 2:21 PM
Turning On Dues & Assessments (Card Brand Fees/Hard Cost)
1. Ensure that alongside the submitted ticket that the rate change form has been signed by the signer as well as being provided with a copy of the signers d...
Wed, 20 Nov, 2024 at 5:08 PM
How to: Close a Synthetic MID
In CForce 1. Click "Edit Merchant Details" 2. Set Status to "Closed" 3. Select the Closure Reason In Backoffice 1. Search ...
Thu, 21 Nov, 2024 at 1:06 PM