For compliance with the security protocols of our financial partners, it is required to submit a duly signed Address, Phone, Email Change Request Form for updating your contact information. This form is attached to this article (available at the bottom) and can be printed for your convenience.

Procedure for Submission:

Form Completion: The individual authorized on the account must complete the form and provide their signature in the designated "Signature of Authorized Principal" section at the bottom of the form.

Identity Verification: Along with the form, we require a copy of the signer’s driver’s license. This is to ensure the authenticity of the request and verify that it is initiated by the authorized account holder.

Submission of Documents: Once the form is filled out and the necessary documentation is ready, please send copies to support@nex.io. For your convenience, you may send a clear photograph of each document (the change request form and the driver's license) taken from your phone. Alternatively, you may fax the documents to 877-537-9485.

Assistance and Support: Should you require any assistance or have questions regarding this process, please feel free to contact our Customer Support team at 1-877-267-4324 or via email at support@nex.io.

Article ID: 36000132846