Common Q & A 10

• What is a Chargebacks?
• Understanding Interchange
• Decline Reference Guide
• Credit Card Transaction Flow
• Nexio Introduction

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How To... 12

• How to Change Your Bank Account
• How to Change Your Address, Phone, Email with your Merchant Account
• How to Change a Card Type on Your Merchant Account
• How to Change Your Doing Business As (DBA) Name
• How to Change Your Account to Seasonal

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CMS Merchant Account Information 14

• Statement Review For MIDs Beginning In 51348, 51579, 54309
• Statement Review For MIDs Beginning In 9235, 9236, 9289
• Payment Industry Glossary
• EMV Questions and Answers
• Tips to Reduce Interchange Expense

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Merchant Handbook 11

• About CMS
• Protecting Your Terminal
• Terminal Fraud Protection
• Suspicious Customer? "Code 10 Error"
• Data Security

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