Common Q & A

Chargebacks
Chargeback Overview A chargeback is a dispute between a merchant and its customer (who paid by credit card). The customer or cardholder claims that thei...
Wed, 22 May, 2019 at 1:34 PM
Understanding Interchange
Understanding Interchange The credit card payment network delivers immense value to all constituents in the payments chain. This complex financial system e...
Wed, 22 May, 2019 at 1:27 PM
Decline Reference Guide
Decline/Error CodeDescriptionSolutionDeclinedThe card was declined by the issuing bank.Ask for another Form of PaymentDo Not HonorThe card was declined by th...
Wed, 22 May, 2019 at 1:28 PM
Credit Card Transaction Flow
What happens after a credit card is swiped or keyed? There are two main 'processes': Authorization and Settlement. Each function requires a series...
Wed, 22 May, 2019 at 1:36 PM
Nexio Introduction
Article ID: 36000132859
Wed, 22 May, 2019 at 1:28 PM
Common Terminology and Acronym's
  100% Reserve  Holding 100% of daily processing.  Merchant will not receive deposits. ABA  American Bankers Association - the trade association of Amer...
Fri, 22 May, 2020 at 3:14 PM
PayU Support
The best way to engage PayU with a customer inquire is to follow the below steps. 1. Have the merchant open a ticket locally, if there are any delays th...
Wed, 16 Sep, 2020 at 7:19 AM
CMS/Nexio Covid-19 Response
We certainly live in unprecedented times! The Covid-19 virus is spreading rapidly, every citizen and company needs to do what they can to combat the spread ...
Wed, 4 Nov, 2020 at 2:51 PM
Complete Merchant Solutions Resolves All Issues with Federal Trade Commission
Complete Merchant Solutions (“CMS”) has reached agreement with the Federal Trade Commission (“FTC”) to resolve all outstanding issues, including CMS’s lawsu...
Wed, 9 Dec, 2020 at 4:33 PM