Decline/Error CodeDescriptionSolution
DeclinedThe card was declined by the issuing bank.Ask for another Form of Payment
Do Not HonorThe card was declined by the issuing bank.Ask for another Form of Payment
Insufficient FundsTransaction declined due to not having enough funds in the bank account to support the transaction.Ask for another form of payment
Invalid Credit Card NumberCredit card number contains characters, other digits, or bank does not recognize this number as a valid credit card number.Re-enter the credit card information and try the card again. If the decline persists ask for another form of payment.
Expired CardExpiration date blank or the date is being posted in the past.Re-enter the credit card information and try the card again. If the decline persists ask for another form of payment.
Contact Card IssuerThis can either mean the card has been reported as stolen, lost or fraudulent transactions have occurred on the card.The customer will need to call their bank to resolve the issue. When calling the bank have the customer request the bank to look at this specific transaction. Collect another form of payment from the customer.
Transaction Requires Voice Authentication. Please call inThe Authorization of this card will need more information for approval.The customers bank is requesting additional information for the purchase. Call the following number with customer to have authorization approved. Visa or MasterCard 1-800-647-3722, Discover 1-800-347-1111. If customer is not available for call collect another form of payment.
Invalid credit card CVV number formatCVV Number contains character other than digits or contains more than 6 characters.Re-enter the credit card information and try the card again. If the decline persists ask for another form of payment.
Duplicate Payment FoundThe system located a transaction that seems to be a duplicate of the current attempt.Confirm if there is another traction on this card for the same amount within the previous 24 hours. If there is not try to run the card again. If error persists ask for another form of payment.
Invalid Transaction AmountAmount was less than or equal to 0Re-enter the credit card information and try the card again. If the decline persists ask for another form of payment.
Amount Higher Than MaximumThe payment amount was higher than the maximum accepted.Re-run the card in staggered increments from the total dollar amount. For an example if the transaction is $100 run a transaction for $40.00, $20.00 and $50.00.
Hold Card / Temporary Hold CardThe issuing bank has put a temporary hold on the card, this can also come through as a do not honor.Collect another form of payment
Pick up CardThis card has been reported as stolen, lost or fraudulent transaction have occurred on the card.Collect another form of payment or have customer call their issuing bank and ask for them to look at the specific transaction.


Article ID: 36000129395