Page Contents

• Purpose
• Locked Keyboard
• Print Out report
• Void Transaction
• What to do if the screen says CommServer/SoftPay-FDMS

To provide troubleshooting steps for common issues with the VX520 payment terminal.

• From the Sale/Refund/Void screen press number 8
• Enter the password "1, ALPHA Key, ALPHA Key, 66831"
• Select "No" in the lock keyboard? screen

• Press the far left purple button below the arrow
• Press F2 to print the settlement (this will print out the report for the batch)

• press red X to get to the (Sale/Refund/Void Screen)
• press f4 for void
• Press yes to void the last transaction and no to select a different transaction
• select invoice number if you have receipt
• select acct number to use the last 4 of the card/account number
• Press yes to confirm the void

This is the first screen you come to when turning on the terminal.  

• Press F3 to get to the Sale/Refund/Void Screen
• Press * if you are in the VCS ethernet screen and then F3 to get to the Sale/Refund/Void screen
• Terminal support outside of CMS business hours - 800-228-0210

Article ID: 36000130459