Merchant Handbook

About CMS
Founded in 2008, Complete Merchant Solutions (CMS), has established itself as a trusted leader in the bankcard merchant services industry and continues...
Wed, 17 Jun, 2020 at 8:49 AM
Protecting Your Terminal
The following suggestions will help prevent damage to your credit card terminal: • Keep your terminal away from liquids, food, and heat. • Do not dro...
Wed, 17 Jun, 2020 at 8:50 AM
Terminal Fraud Protection
Introduction To ensure the longevity and security of your credit card terminal, it's crucial to adopt protective measures. This guide outlines esse...
Fri, 17 Nov, 2023 at 12:58 PM
Suspicious Customer? "Code 10 Error"
You should make a Code 10 call to the voice authorization center whenever you are suspicious about a card, cardholder, or a transaction. The term “Code 10...
Fri, 17 Nov, 2023 at 12:59 PM
Data Security
Data Security The electronic payments industry is closely regulated when it comes to data security, which only makes sense as it manages and transmits s...
Wed, 17 Jun, 2020 at 8:55 AM
Consumer Protection
Consumer Protection Providing great products or services is the foundation of your business. Satisfied customers mean more repeat business and growth fo...
Wed, 17 Jun, 2020 at 8:55 AM
IRS Reporting and TIN Validation
The Housing Assistance Tax Act of 2008 includes the enactment of Section 6050W of the Internal Revenue Code that requires reporting entities to annually rep...
Wed, 17 Jun, 2020 at 8:53 AM
E-Sign Consent
E-Sign Consent Complete Merchant Solution (“CMS”) wants merchants to understand how to access and use information about their merchant accounts. One step C...
Wed, 17 Jun, 2020 at 8:55 AM
Nexio Status Page
In the event that our Nexio systems are down or if we have an outage, you can view our progress on fixing the issue at : https://status.nexiopay.com/  ...
Tue, 8 Dec, 2020 at 11:43 AM
Commercial Card Interchange Services CCIS
The card networks require you include the sales tax amount for certain Commercial Card transactions to get an optimal interchange rate. Commercial Card Inte...
Mon, 22 Nov, 2021 at 3:30 PM