The Complete Gateway is an online terminal that facilitates the acceptance of credit card and ACH transactions.  The gateway is also built to integrate with several POS systems including shopping carts through an API or Source Key.  

This article will focus on how to run a Sale transaction.  

Once logged into the Complete Gateway you will find the main dashboard with several options to the left.  These options include topics such as Dashboard, Transactions, Batches, Customers, Products, Invoices, Reports, etc.

When selecting the Transactions feature a new drop down will appear with the headings of New Order, Simple Charge, Auth Only, Refund and Voice Auth.  

To run a basic sales transaction select the Simple Charge Feature.  From here, input the desired credit card information into the available fields.  

If there is any field that is not complete or if the information seems to be incorrect the field will be highlighted red.  If the information seems to be correct the filed will be highlighted green (see below screen shot).

If you have a piece of equipment like a credit card swiper, you can select the "Swipe" button and slide the card through the reader.  Once the information is included in the fields below select the Process Charge button to run the transaction.  

An approved or decline window will appear.  Additional options will be presented for your convenience.  These options include printing a receipt, emailing a receipt or proceed to a new transaction.

If you have any further questions on how to run a sale transaction within the Complete Gateway, feel free to reach out to Customer Support at 1-877-267-4324 or

Article ID: 36000132042