Introduction To ensure the longevity and security of your credit card terminal, it's crucial to adopt protective measures. This guide outlines essential tips to prevent physical damage and reduce the risk of theft or unauthorized transactions.

Preventing Physical Damage to Your Terminal

  • Environment: Keep the terminal away from liquids, food, and sources of heat to avoid damage.
  • Handling: Avoid dropping the terminal. Handle it with care to prevent internal and external damage.
  • Maintenance: Do not insert inappropriate objects into the terminal's slots. This can cause malfunction or irreversible damage.
  • Security When Not in Use: Store the terminal in a secure, locked location when your facility is closed or the terminal is not in use.
  • Tampering: Refrain from opening the back of the terminal or removing its battery. Unauthorized tampering can lead to malfunctions and void warranties.
  • Electrical Safety: Use a surge protector when plugging in the terminal to safeguard against electrical surges.

Note: Neglecting these precautions may lead to lost transactions or terminal damage. Please be aware that [Your Company] will not be liable for losses incurred due to improper handling of the terminal.

Preventing Theft and Unauthorized Transactions

  • Visibility: Be mindful of the terminal's placement. Keep it out of direct sight from windows and doors to deter theft.
  • Personal Lending: Never lend your terminal to friends, relatives, or others. This helps prevent unauthorized use.
  • Protection for Wireless Terminals:
  • Use a carrying case for additional protection and concealment.
  • When left in a vehicle, ensure the terminal is hidden from view to prevent theft.

Additional Resources 

For more comprehensive guidelines and tips, download a copy of our Merchant Handbook. This resource offers detailed advice on terminal maintenance, security, and best practices.

Article ID: 36000166997