April 2024
Visa Account Name Inquiry Fee (Fee is applicable to the Domestic Region Only)
Effective April 2024, Visa is increasing the existing Visa Account Name Inquiry Fee from $0.05 to $0.10 for each account name inquiry performed as part of a zero-amount account verification transaction.
Visa Commercial Solutions Fee (Fee is applicable to the Domestic Region Only)
Effective April 2024, Visa is introducing a Commercial Solutions Fee of 0.01% that will apply to all U.S. acquired POS volumes from transactions made with Visa Business Solutions products (Product ID’s).
Visa High Integrity Risk Transaction and Volume Fee (Fees are applicable to the Domestic Region Only)
Effective April 2024, Visa will introduce a fee of $0.10 for each card not present transaction and 0.10% to card not present volume processed in the following High Integrity Risk MCC Codes:
• MCC 5967—Direct Marketing—Inbound Teleservices Merchant
• MCC 7273—Dating Services
• MCC 7995—Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, Wagers at Race Tracks and games of chance to win prizes of monetary value
Mastercard Mail Order/Telephone Order Fee (Fee is applicable to both the Domestic and LAC Regions)
Effective April 2024, Mastercard is introducing a new Mail Order/Telephone Order (MOTO) fee of 0.015% on all U.S. cleared transactions defined as Mail Order/Telephone Order transactions.
Effective April 2024, Mastercard is introducing a new Mail Order/Telephone Order (MOTO) fee of 0.025% on all LAC Domestic cleared transactions defined as MOTO transactions and a fee of 0.050% on all LAC Cross Border cleared transactions defined as MOTO transactions.
Mastercard NABU Foreign Transaction Fee (Fee is applicable to the Domestic Region Only)
Effective April 2024, Mastercard will extend the Network Access and Brand Usage fee (NABU) of $0.0295 to apply to Non-Domestic Authorizations and Non-Domestic Refund/Credit transactions.
Interlink Magnetic Stripe Contactless Fee (Fee is applicable to both the Domestic Region and LAC Region)
Effective April 2024, Interlink will implement a $0.10 fee for each magnetic-stripe data contactless transaction (POS Entry Mode 91) to support the migration from magnetic-stripe data (MSD) contactless transactions to the EMV®-based contactless functionality.
Mastercard Digital Enablement Maximum Fee (Fee is applicable to the Domestic Region Only)
Effective April 2024, Mastercard is increasing existing Digital Enablement pricing for Card-Not-Present transactions greater than or equal to $1,000 from a $0.20 maximum fee to a new fixed rate fee of $0.40.
Mastercard Dues & Assessments Fee (Fee is applicable to the Domestic Region Only)
Effective April 2024, Mastercard is increasing the Dues & Assessments fees by 0.01%.
Mastercard Processing Integrity Final Auth Volume Fee LAC (Fee is applicable to the LAC Region Only)
Effective April 2024, Mastercard is revising the rate for the Processing Integrity Final Auth Volume Fee from 0.25% to 0.28% to continue protecting the integrity of the network and reinforce the proper usage of Final Authorizations for the Latin America and the Caribbean Regions.
The Processing Integrity Final Auth Volume Fee applies when an authorization is indicated as a Final Auth and the authorization is not reversed or followed by a clearing transaction within 7 calendar days.
March 2024
Visa Commercial Assessment Fee
Effective April 1, 2024, Visa is introducing a Commercial Assessment Fee of 0.01% that will apply to all U.S. acquired POS volumes from transactions made with Visa Business Solutions products (Product ID’s).
Visa High Integrity Risk and Volume Fee
Effective April 12, 2024, Visa will introduce a fee of $0.10 for each card not present transaction and 0.10% to card not present volume processed in the following High Integrity Risk MCC Codes:
• MCC 5967 – Direct Marketing – Inbound Teleservices Merchant
• MCC 7273 – Dating Services
• MCC 7995 – Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, Wagers at Racetracks, and games of chance to win prizes of monetary value.
Mastercard Mail Order/Telephone Order Fee
Effective April 2024, Mastercard is introducing a new Mail Order/Telephone Order (MOTO) fee of 0.015% on all US
cleared transactions defined as Mail Order/Telephone Order transactions.
Mastercard – Transaction Processing Excellence Programs
Effective April 2024, Mastercard is introducing a Processing Integrity Fee of $0.04. This program aims to identify
unfavorable transaction processing behavior that may erode the effectiveness of the network and drive positive
processing behavior change, resulting in a more seamless network experience for all parties involved.
Mastercard Network and Brand Usage Fee (NABU)
Effective April 15, 2024, Mastercard will extend the Network Access and Brand Usage Fee (NABU) of $0.0295 to apply to
Non-Domestic Authorizations and Non-Domestic Refund/Credit transactions.
Interlink EMV Fallback Fee
The Interlink rules require acquirers and merchants to process EMV transactions when both the terminal is chip-enabled, and the card is chip-enabled.
Effective April 13, 2024, Interlink will assess a $0.10 fee for each transaction processed at a chip-enabled terminal that involved a chip-enabled card that was instead processed as a magnetic swipe transaction.
Effective April 13, 2024, Interlink will begin assessing the new System Integrity fee for transactions classified and
identified as Issuer Will Never Approve-Reattempt.
Interlink Magnetic Stripe Contactless Fee
Effective April 12, 2024, Interlink will implement a $0.10 fee for each magnetic-stripe data contactless transaction (POS Entry Mode 91) to support the migration from magnetic-stripe data (MSD) contactless transactions to the EMV®-based contactless functionality.
Mastercard Digital Enablement Maximum Fee
Effective April 15, 2024, Mastercard is increasing existing Digital Enablement pricing for Card-Not-Present transactions greater than or equal to $1,000 from a $0.20 maximum fee to a new fixed rate fee of $0.40.
Mastercard Dues & Assessments Fee
Effective April 15, 2024, Mastercard is increasing the Dues & Assessments Fees by 0.01%
Visa Account Name Inquiry Fee
Effective April 2024, Visa is increasing the existing Visa Account Name Inquiry Fee from $0.05 to $0.10 for each account name inquiry performed as part of a zero-amount account verification transaction.
Effective with your march 2024 statement, the Mastercard Lost Case Filing Fee will increase from $420 to $575. this fee is assessed per incoming/outgoing filed arbitration lost ruling, incoming/outgoing filed compliance lost ruling, incoming/outgoing filed arbitration withdrawal, and/or incoming/outgoing filed compliance withdrawal.
Effective with your March 2024 statement, the Mastercard Case Filing withdrawal fee will increase from $320 to $325. This fee is assessed per incoming/outgoing filed arbitration withdrawal and/or incoming/outgoing filed compliance withdrawal.
Effective with your march 2024 statement, the Mastercard Case Filing Fee will increase from $20 to $25. this fee is assessed per outgoing pre compliance, outgoing filed compliance and/or outgoing filed arbitration case.
Effective with your March 2024 statement, Mastercard will assess a $3.50 fee per dispute refund request response initiated by merchants with designated tier 1 mcc codes.
Effective with your march 2024 statement, Mastercard will assess a $20.00 fee per dispute refund request response initiated by merchants with designated tier 2 mcc codes.
Effective with your March 2024 statement, Mastercard will assess a $0.25 fee per collaboration adjustment initiated by merchants when accepting a collaboration request.
continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
The following Fees will be effective March 1, 2024.
Mastercard Incoming Refund Request – Operational Fee
A Mastercard Incoming Refund Request Operational Fee of $1.00 will be assessed for an incoming refund request. This fee is initiated with Fiserv receives the incoming refund request and sends it to the merchant.
Mastercard Refund Request Rsp MC – DMS – Operational Fee
A Mastercard Refund Request MC – DMS Operational Fee of $7.50 will be assessed for a Mastercard refund request. This fee is initiated when Fiserv receives the response from the merchant for anything other than they are rejecting processing the credit to the cardholder.
Mastercard Refund Request Response Tier 1 Fee
A Mastercard Refund Request Response Tier 1 Fee of $3.50 will be assessed per dispute refund request response initiated by merchants with designated Tier 1 MCC codes.
Mastercard Refund Request Response Tier 2 Fee
A Mastercard Refund Request Response Tier 2 Fee of $20.00 will be assessed per dispute refund request response initiated by merchants with designated Tier 2 MCC codes.
Mastercard Collaboration Adjustment Fee
A Mastercard Collaboration Adjustment Fee of $0.25 will be assessed per collaboration adjustment initiated by merchants when accepting a Collaboration request.
Visa Fraud Remedy Upfront Fee
A Visa Fraud Remedy Upfront Fee of $15.00 will be assessed on an incoming chargeback for reason code 1040 CNP that meets the Visa Interlink Pre-arbitration remedy condition represented on behalf of the merchant.
Visa Fraud Remedy Merchant
A Visa Fraud Remedy Merchant Fee of $5.00 will be assessed on a Visa/Interlink pre arbitration CNP remedy for reason code 1040 data is processed by Fiserv to Visa.
Changes to Existing Fees Effective March 2024
Mastercard Network Case Ruling Fee
Effective with your March 2024, the Mastercard Network Case Ruling Fee will now include a $25.00 Mastercom Processing – Arbitration Case Fee, a $200.00 Filing Fee, and a $350.00 Administrative Fee. Based on these changes, the Mastercard Network Case Ruling Fee will increase from 440.00 to $575.00.
Mastercard Network Case Filing Withdrawal Fee
Effective with your March 2024 statement, the Mastercard Network Case Filing Withdrawal Fee will now include a $25.00 Mastercom Processing-Arbitration Case Fee, a $200.00 Filing Fee, and a $100.00 Case Withdrawal Fee. Based on these changes, the Mastercard Network Case Ruling Filing Fee will increase from $150.00 to $325.00.
Be Informed:
Mastercard Collaboration allows Issuers/Cardholders to resolve disputes with Merchants prior to initiating a chargeback. With the Collaboration process, acquirers receive the requests. The acquirer will then work with their merchants and respond to the requests. This allows acquirers to resolve disputes earlier in the dispute lifecycle and avoid chargebacks.
Interlink System Integrity Fee
Interlink is committed to maintaining the highest standards of transaction integrity across its network. To support this commitment, the Interlink System Integrity Fee is introduced.
Fee Detail: Interlink System Integrity Fee
Effective Date: April 2023
Fee Amount: $0.10 per transaction
This fee is charged for each transaction processed through the Interlink network, aiming to cover the costs associated with ensuring secure and efficient transaction processing.
Interlink EMV Fallback Fee
To encourage the adoption of EMV (Europay, MasterCard, and Visa) technology and reduce the reliance on magnetic stripe transactions, Interlink introduces the EMV Fallback Fee.
Fee Detail: Interlink EMV Fallback Fee
Effective Date: April 2023
Fee Amount: $0.10 per transaction
This fee applies to transactions processed as a fallback to magnetic stripe technology when EMV could have been used, promoting the use of more secure EMV chip technology.
STAR Token Exchange Fee
The STAR Network is enhancing its security features through the use of tokenization. To support the costs associated with the token exchange process, the STAR Token Exchange Fee is implemented.
Fee Detail: STAR Token Exchange Fee
Effective Date: April 2023
Fee Amount: $0.01 per transaction
This nominal fee is assessed for each transaction that utilizes the STAR Network's token exchange services, ensuring the secure and seamless processing of transactions.
Visa Dispute Image Fee
To manage the administrative costs associated with the handling and storage of dispute-related images and documentation, Visa has established the Dispute Image Fee.
Fee Detail: Visa Dispute Image Fee
Effective Date: April 2023
Fee Amount: $1.50 per occurrence
This fee is charged for each instance where an image or document is submitted as part of a dispute case, facilitating the efficient and effective resolution of disputes.
Visa Magnetic Stripe Contactless Fee
To support the infrastructure and technology enabling contactless payments via magnetic stripe data, Visa introduces the Magnetic Stripe Contactless Fee.
Fee Detail: Visa Magnetic Stripe Contactless Fee
Effective Date: April 2023
Fee Amount: $0.10 per transaction
This fee is applied to transactions processed using contactless technology that emulates magnetic stripe data, promoting the use of secure and convenient payment methods.
Visa CVV2 Fee
The Visa CVV2 Fee is assessed to cover the costs associated with the use of CVV2 verification in transactions, enhancing security and reducing fraud.
Fee Detail: Visa CVV2 Fee
Effective Date: April 2023
Fee Amount: $0.0025 per transaction
This fee applies to transactions where CVV2 verification is used, ensuring the integrity and security of card-not-present transactions.
Visa Estimated Auth Fee
To accommodate the processing of estimated authorizations, Visa has implemented an Estimated Auth Fee, ensuring the accuracy and efficiency of pre-authorized transactions.
Fee Detail: Visa Estimated Auth Fee
Effective Date: April 2023
Fee Amount: $0.0002 per transaction
This nominal fee is charged for transactions that utilize estimated authorization amounts, facilitating accurate and efficient transaction processing.
Visa Incremental Auth Fee
The Visa Incremental Auth Fee is introduced to cover the costs associated with processing incremental authorization requests, ensuring flexibility and accuracy in transaction amounts.
Fee Detail: Visa Incremental Auth Fee
Effective Date: April 2023
Fee Amount: $0.0002 per transaction
Applied to each incremental authorization request, this fee supports the dynamic nature of transaction processing, allowing for adjustments in the authorized amount as needed.
Visa Prearbitration with Qualified Remedy Fee
Visa has established the Prearbitration with Qualified Remedy Fee to manage the expenses involved in the prearbitration process, providing a structured approach to dispute resolution.
Fee Detail: Visa Prearbitration with Qualified Remedy Fee
Effective Date: April 2023
Fee Amount: $5.00 per transaction
This fee is assessed for transactions entering the prearbitration phase with a qualified remedy, facilitating an efficient and equitable dispute resolution process.
Discover Program Integrity Fee
As part of our ongoing efforts to maintain high standards of transaction processing and integrity, Discover will be implementing a Program Integrity Fee.
Fee Detail: Discover Program Integrity Fee
Effective Date: April 2023
Fee Amount: $0.10 per transaction
This fee is applied to transactions to cover the costs associated with maintaining the integrity of the Discover network, ensuring secure and efficient processing.
Visa Merchant Response Fee (21-25)
To address the administrative costs associated with merchant responses to inquiries within the specified response time frame, Visa introduces a tiered Merchant Response Fee.
Fee Detail: Visa Merchant Response Fee (21-25)
Effective Date: April 2023
Fee Amount: $1.75 per transaction
This fee applies to merchant responses to inquiries that occur between the 21st and 25th day after the inquiry is made, encouraging timely response.
Visa Merchant Response Fee (26-30)
Continuing the tiered approach to merchant response fees, Visa has set a higher fee for responses within a later time frame.
Fee Detail: Visa Merchant Response Fee (26-30)
Effective Date: April 2023
Fee Amount: $2.15 per transaction
This fee is assessed for responses to inquiries made between the 26th and 30th day after the inquiry, further incentivizing prompt merchant action.
Visa Dispute No Accept Fee
To manage the costs associated with disputes where no acceptance is recorded, Visa will implement a Dispute No Accept Fee.
Fee Detail: Visa Dispute No Accept Fee
Effective Date: April 2023
Fee Amount: $1.00 per transaction
This fee is charged for each dispute transaction where no acceptance action is taken, ensuring efficient dispute resolution.
Visa Case Filing Fee
Visa introduces a Case Filing Fee to cover the administrative expenses involved in filing a dispute case.
Fee Detail: Visa Case Filing Fee
Effective Date: April 2023
Fee Amount: $12.50 per occurrence
This fee is applied to the filing of each dispute case, facilitating the resolution process and covering associated costs.
Visa Manual Cash Switch Fee
To support the processing of manual cash transactions, Visa will assess a Manual Cash Switch Fee.
Fee Detail: Visa Manual Cash Switch Fee
Effective Date: April 2023
Fee Amount: $0.15 per occurrence
This fee applies to each manual cash transaction processed, covering the additional handling and processing requirements.
MasterCard Processing Integrity Image Fee
To ensure the integrity of processing transactions, MasterCard has introduced the Processing Integrity Image Fee. This fee is designed to cover the costs associated with maintaining high standards of transaction processing and security.
Fee Detail: MasterCard Processing Integrity Image Fee
Effective Date: July 2022
Fee Amount: 0.02 per transaction
This fee is applied to transactions that fail to meet MasterCard's processing integrity guidelines, ensuring that all transactions are secure and processed efficiently.
MasterCard Credential Continuity Fee
The MasterCard Credential Continuity Fee is introduced to support the seamless update and maintenance of cardholder credentials on file, facilitating uninterrupted service for recurring and stored card transactions.
Fee Detail: MasterCard Credential Continuity Fee
Effective Date: July 2022
Fee Amount: 0.03 per update
This fee ensures that customer card details are kept up-to-date, reducing declined transactions and enhancing customer experience.
Visa Recurring Auth Decline Fee U.S.
Visa has implemented the Recurring Auth Decline Fee to address the cost associated with declined authorization attempts on recurring transactions within the United States.
Fee Detail: Visa Recurring Auth Decline Fee U.S.
Effective Date: October 2022
Fee Amount: 1.00 per declined transaction
This fee is applied to each declined recurring transaction attempt, encouraging the maintenance of valid, up-to-date payment information.
Visa System Integrity Detail Report Fee
To enhance system integrity through detailed reporting, Visa has introduced the System Integrity Detail Report Fee. This fee supports the development and maintenance of advanced reporting systems for transaction integrity.
Fee Detail: Visa System Integrity Detail Report Fee
Effective Date: October 2022
Fee Amount: 0.002 per report
This initiative aims to provide merchants with detailed insights into their transactions, promoting transparency and security.
Visa Base 2 Returned Item Fee
The Visa Base 2 Returned Item Fee is assessed on transactions that are returned due to various reasons, such as insufficient funds or disputed transactions.
Fee Detail: Visa Base 2 Returned Item Fee
Effective Date: October 2022
Fee Amount: 5.00 per returned item
This fee covers the administrative costs associated with processing returned transactions.
MasterCard Preauth Crossborder AP Fee
The MasterCard Preauth Crossborder AP Fee applies to preauthorized transactions that cross international borders within the Asia Pacific region, covering additional processing costs.
Fee Detail: MasterCard Preauth Crossborder AP Fee
Effective Date: October 2022
Fee Amount: 0.0008 per transaction
This fee ensures the smooth processing of crossborder preauthorized transactions, addressing the complexities of international transactions.
MasterCard Preauth Minimum AP Fee
To support the processing of preauthorized transactions with minimal amounts, MasterCard has introduced the Preauth Minimum AP Fee.
Fee Detail: MasterCard Preauth Minimum AP Fee
Effective Date: October 2022
Fee Amount: 0.01 per transaction
This fee facilitates the efficient processing of small amount preauthorized transactions, ensuring operational integrity.
Amex OptBlue Program Continuation Fee
The Amex OptBlue Program Continuation Fee is designed to support the continuous participation of merchants in the OptBlue Program, which offers streamlined pricing and payment acceptance solutions.
Fee Detail: Amex OptBlue Program Continuation Fee
Effective Date: October 2022
Fee Amount: 0.0003 annually
This fee ensures merchants can continue to benefit from the features and services offered by the OptBlue Program, enhancing their payment processing capabilities.
Association Regulation Changes Effective, Posted February 15, 2024
Begining on November 1 2023 Visa and MasterCard will be implimenting the following fees.
Visa Digital Commerce Service Fee 0.0075%
Visa Digital Commerce Service Fee Minimum $0.0075
MasterCard Pre-Auth Fee CP 0.0075%
MasterCard Pre-Auth Fee CP MIN $0.01
MasterCard Pre-Auth Fee CNP 0.0125%
MasterCard Pre-Auth Fee CNP MIN $0.01
Card Brand Fee Adjustments March 2024, Posted January, 9th 2024
Effective with your March 2024 statement, the Mastercard Network Case Filing Withdrawal fee will be increasing from $150.00 to $325.00. This fee is assessed per incoming/outgoing filed arbitration withdrawal and/or incoming/outgoing filed compliance withdrawal. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Effective with your March 2024 statement, the Mastercard Network Case Ruling Fee will increase from $400.00 to $575.00. This fee is assessed per incoming/outgoing filed arbitration lost ruling, incoming/outgoing file compliance lost ruling, incoming/outgoing filed arbitration withdrawal, and/or incoming/outgoing filed compliance withdrawal. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Effective with your March 2024 statement, Visa will assess a $5.00 fee anytime there is a Visa/Interlink pre-arbitration CNP Remedy for reason code 1040 data is processed by Fiserv to Visa. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Effective with your March 2024 statement, Visa will assess a $15.00 fee anytime there is an incoming chargeback for reason code 1040 CNP that meets the Visa/Interlink pre-arbitration remedy confitions is represented on behalf of the
merchant. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Visa Fraud Remedy Merchant
A Visa Fraud Remedy Merchant Fee of $5.00 will be assessed on a Visa/Interlink pre arbitration CNP remedy for reason code 1040 data is processed by Fiserv to Visa.
The Visa Fraud Remedy Merchant Fee Sequence Code will be effective March 2024.
Effective with your March 2024 statement, you will be assessed $7.50 fee for a Mastercard Refund Request. This fee is initiated when Fiserv receives the response from the merchant for anything other than they are rejecting processing the credit to the cardholder. Cases to include in count, response to claim utilizing Mastercard Response Code equal to A, B, C, as “Refund Request Rsp MC-DMS.” Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Visa Fraud Remedy Upfront Fee
A Visa Fraud Remedy Upfront Fee of $15.00 will be assessed on an incoming chargeback for reason code 1040 CNP that meets the Visa Interlink Pre-arbitration remedy condition represented on behalf of the merchant.
The Visa Fraud Remedy Merchant Fee Sequence Code will be effective March 2024.
Effective with your March 2024 statement, you will be assessed $1.00 for incoming refund request. This fee is initiated when Fiserv receives the incoming refund request and send to the merchant. Cases to include in count, Incoming Refund Request. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Mastercard Refund Request Rsp MC – DMS – Operational Fee
A Mastercard Refund Request MC – DMS Operational Fee of $7.50 will be assessed for a Mastercard refund request. This fee is initiated when Fiserv receives the response from the merchant for anything other than they are rejecting processing the credit to the cardholder.
The Mastercard Refund Request RSP MC-DMS Operational Fee Sequence Code will be effective March 2024.
Effective with your March 2024 statement, Mastercard will assess a $0.25 fee per collaboration adjustment initiated by merchants when accepting a collaboration request. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Mastercard Incoming Refund Request – Operational Fee
A Mastercard Incoming Refund Request Operational Fee of $1.00 will be assessed for an incoming refund request. This fee is initiated with Fiserv receives the incoming refund request and sends it to the merchant.
The Mastercard Incoming Refund Request Operational Fee Sequence Fee Code will be effective March 2024.
Effective with your March 2024 statement, Mastercard will assess a $20.00 fee per dispute refund request response initiated by merchants with designated tier 2 MCC codes. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Mastercard Collaboration Adjustment Fee
A Mastercard Collaboration Adjustment Fee of $0.25 will be assessed per collaboration adjustment initiated by merchants when accepting a Collaboration request.
The Mastercard Collaboration Adjustment Fee Sequence Code will be effective March 2024.
Mastercard Refund Request Response Tier 1 Fee
Effective with your March 2024 statement, Mastercard will assess a $3.50 fee per dispute refund request response initiated by Merchants with Designated Tier 1 MCC codes. Continuing your merchant account with us or use of your merchant account after 30 days will represent your acceptance to these terms.
Mastercard Refund Request Response Tier 2 Fee
A Mastercard Refund Request Response Tier 2 Fee of $20.00 will be assessed per dispute refund request response initiated by merchants with designated Tier 2 MCC codes.
The Mastercard Refund Request Tier 2 Fee Sequence Code will be effective March 2024.
National ACH Vender, November 13, 2023
Due to an issue at a national ACH vendor, several month-end ACH files transmitted by back-end processors on November 1st were not processed correctly. In handling the files, the ACH vendor inadvertently obscured/scrambled account and recipient information prior to sending the files to the receiving banks. As a result, these files were not processed correctly and several of our merchants were debited incorrectly or not debited for their monthly fees. Our sponsor banks have been diligently working to identify the full impact on our merchants and make the needed corrections. We apologize for any inconvenience. We expect the issue to be resolved by the end of this week. Please reach out with any questions.
Update, November 14, 2023
We sincerely apologize for any inconvenience you may have experienced due to recent billing discrepancies. Our sponsor bank has rectified the erroneous transactions, and we have initiated a reversal to correct any incorrect debits. Additionally, a file with the accurate charges is prepared and will be processed for your monthly statement fees later this week. We appreciated your patience and understanding as we resolve this matter and ensure the accuracy of your account.
Update, November 15, 2023
We have been informed by our sponsor bank that all reversals have been completed and funds have been returned to our merchants bank account. The corrected file to process month end fees will be going out later on this week. Please reach out to us if you have any additional questions.
Merchant Cyber Liability Program, October 2023
With the ever-increasing threat of data breaches, Nexio is pleased to inform you that the Merchant Cyber Liability Program is now automatically part of the (MSP) agreement. With a cyberattack occurring every 39 seconds, and the average breach exceeding more than $75,000 in expense to the average small business, this policy will provide financial protection in the instance of a data breach. Details can be found below.
The Merchant Breach Protection Program protects each merchant up to $100,000 per MID and $500,000 per merchant.
The Program protects merchants for the cost of an actual or suspected violation of a privacy regulation due to a covered security breach that results in the unauthorized release of payment card information in the merchants care, custody or control.
The Merchant Cyber Liability Program:
- Includes PCI DSS level 2, 3 and 4 merchant accounts, regardless of whether the merchant accounts were thought to be PCI DSS compliant at the time of the breach.
- A forensic audit when a data breach is suspected
- Crisis management and fraud prevention expense (breach notification, credit monitoring, public relations and associated legal expenses)
- PCI fines and penalties
Please refer https://royalgroupservices.com/nadsrpg/ for specific terms, conditions, limitations, and exclusions that will govern in the event of loss for complete details, terms, conditions and exclusions of the Program.
If you have any questions about this Program, please do not hesitate to contact the program administrator, RGS Limited, LLC at 888-747-8220. If you choose not to participate in this program, you will be required to produce proof of a similar policy through an approved 3rd party. To do so, please contact us at the following email address: Breachinsurance@nex.io
Interchange Cost Adjustment with Rewards Cards, August 2023
We want to update you on an upcoming change to pricing. The card brands (e.g. Visa, Discover, American Express, Mastercard) increased the interchange cost for certain rewards cards that offer higher cash back and other reward programs. As a result, we will be implementing a new pricing tier specific to these high rewards cards designed to cover the costs passed through from the card brands. We strive to provide you with the best products and services available at a competitive price. We value your continued support and patronage during this change. Thank you for choosing us as your trusted partner.
Discover Inquiry Request Non Response Fee, August 2023
Discover Fee of $0.65 assessed per Dispute Inquiry Request with no response received.
The Discover Inquiry Request Non Response Fee will be housed within the Merchant Fee Control (MFC) Grids.
MFC Method/Fee Name: DSCINQNR – NW Disc Inq Req Non Resp-DMS
Per Item Fee Effective November 2023: $0.65 per item
Discover Representment Fee
Discover fee of $1.00 assessed per Dispute Representment Request received by Discover.
The Discover Representment Fee will be housed within the Merchant Fee Control (MFC) Grids.
MFC Method/Fee Name: DSCREPRT – NW Disc Representment-DMS
Per Item Fee Effective November 2023$1.00 per item
Visa Account Name Inquiry Fee (Fee is applicable to the Domestic Region Only)
Visa’s Account Name Inquiry (ANI) functionality enables cardholder name checks to be carried out as part of a zero-amount account verification. An account name inquiry can be carried out as part of card onboarding for recurring transactions, or periodically in advance of a purchase. The extra check can help reduce fraud and scams that might occur in subsequent transactions and can help address both market demand and increasing concern from governments and regulators.
Effective July 2023, Visa will assess a $0.05 fee for each account name inquiry performed as part of a zero-amount account verification transaction.
Visa System Integrity Detail Report Fee (Fee is new to the LAC Region. The method outlined below is applicable to the LAC Region only.)
Visa rules require acquirers and issuers to properly use and manage declined transaction response codes, eliminate excessive reattempts and maintain data consistency in authorization fields. During the last few releases, Visa implemented System Integrity Fees to incentivize acquirers and issuers to comply with these rules in a phased approach by category code and region. Fiserv added support to receive monthly reporting from Visa to enable merchant billing for these new Integrity Fees. Visa charges a detail report fee to the recipient of these reports.
Effective July 2023, Visa will assess $0.002 per line item associated with each merchant on the billing detail report.
Visa Unmatched Clearing Fee-LAC (Fee is new to the LAC Region. The method outlined below is applicable to the LAC Region only.)
Effective July 2023, Visa will assess a $0.05 fee per clearing transaction that cannot be matched to a previously approved or partially approved authorization transaction.
Visa Account Name Inquiry Fee (Fee is applicable to the Domestic Region Only)
Visa’s Account Name Inquiry (ANI) functionality enables cardholder name checks to be carried out as part of a zero-amount account verification. An account name inquiry can be carried out as part of card onboarding for recurring transactions, or periodically in advance of a purchase. The extra check can help reduce fraud and scams that might occur in subsequent transactions and can help address both market demand and increasing concern from governments and regulators.
Effective July 2023, Visa will assess a $0.05 fee for each account name inquiry performed as part of a zero-amount account verification transaction.
Visa Misuse of Auth Fee-LAC (Fee is new to the LAC Region. The new method outlined below is applicable to the LAC Region only.)
Effective July 2023, Visa will assess a $0.05 fee per approved or partially approved authorization that cannot be matched to a clearing transaction or authorization reversal.
Discover Program Integrity Fee
EFFECTIVE APRIL 2021, DISCOVER IS INTRODUCING A PROGRAM INTEGRITY FEE. BASED
ON THIS FEE AND OUR OWN BUSINESS CONSIDERATIONS, YOU WILL BE ASSESSED A FEE
OF $0.06 PER U.S. MID SUBMISSION LEVEL OR U.S. BASE SUBMISSION LEVEL
QUALIFIED TRANSACTION. THIS FEE WILL APPEAR ON YOUR STATEMENT IDENTIFIED AS
DS PROGRAM INTEGRITY FEE
Discover Ticket Retrieval Fee: (DSCTKRTV)
EFFECTIVE APRIL 2021, DISCOVER IS INTRODUCING A TICKET RETRIEVAL FEE OF $1.00
PER TICKET RETRIEVAL REQUEST THAT IS RECEIVED BY DISCOVER. THIS FEE WILL
APPEAR ON YOUR STATEMENT IDENTIFIED AS DS TICKET RETRIEVAL FEE. .
Visa Excessive Auth Attempts Fees: (Domestic VSAEADOM/Cross Border VSAEAXBR
EFFECTIVE WITH YOUR APRIL 2021 STATEMENT, A VISA EXCESSIVE AUTH ATTEMPT FEE
WILL BE ASSESSED ON VISA AUTHORIZATIONS AFTER 15 PREVIOUSLY DECLINED ATTEMPTS
ON THE SAME ACCOUNT NUMBER WITHIN A 30 DAY PERIOD. THE FEES WILL BE ASSESSED
AS FOLLOWED $0.10 FOR DOMESTIC AND/OR $0.15 FOR CROSS BORDER AUTHORIZATIONS
AS APPLICABLE. THESE FEES WILL APPEAR ON YOUR STATEMENT IDENTIFIED AS EXCESS
AUTH ATTEMPTS DOM AND/OR EXCESS AUTH ATMPS CRS BDR.
Visa B2B Virtual Service Fees
EFFECTIVE APRIL 2021, VISA WILL ASSESS A SERVICE FEE FOR B2B TRANSACTIONS THAT
ARE ASSIGNED THE NEW B2B INTERCHANGE PROGRAMS ALSO BEING INSTALLED IN APRIL
2021. DOMESTIC TRANSACTIONS WILL BE ASSESSED A 0.46% FEE AND INTERNATIONAL
TRANSACTIONS WILL BE ASSESSED A 1.41% FEE AS APPLICABLE. THESE FEES WILL
APPEAR ON YOUR STATEMENT IDENTIFIED AS VIRTUAL B2B US AND INTRNL VIRTUAL B2B
US.
Tiered Pricing Increase
Due to the ever changing fees and requirements form Visa, MasterCard, Discover and American Express, CMS will begin following the card brand schedule of updating fees twice per year from any merchant account on tiered pricing. CMS will increase the Non-Qualified tier by 10 basis points (0.10%) for impacted merchant accounts on the billing statement. Continued use of your merchant account after 30 days will constitute acceptance of the stated rate increase. Merchant accounts not presently on tiered pricing will not be impacted by these updates.
CONTINUING YOUR MERCHANT ACCOUNT WITH US OR USE OF YOUR MERCHANT ACCOUNT
AFTER 30 DAYS WILL REPRESENT YOUR ACCEPTANCE TO THESE TERMS.
Article ID: 36000106347