The best way to engage PayU with a customer inquire is to follow the below steps.


1. Have the merchant open a ticket locally, if there are any delays they can escalate it to their account manager.

2. If needed escalate, escalate the issue to Kris Kubiak at krzysztof.kubiak@payu.com


For SA it is as follows:


help@payu.co.za - Customer Support

itsupport@payu.o.za - Technical Support

Account Manager - for now it will be Quintin Van Der Linde at quintin.vdlinde@payu.com